Buzz X5 Video garbled

[cheff]

Turned on my X5 the video is now all choppy performed factory default still same issue.
Problem is with box not tv tried other tv's problem followed.

Any suggestions ?

[Ryu]

what app/firmware version you have? did you try different player? are you connected wired or wireless?

[Emporium]

Have you tried changing the HDMI cable ?

[cheff]

Yes I've tried other HDMI cables,
I had the latest firmware version when the box boots the video is fine.

I was watching TV fine just hit home and problem started.
It gets garbled as soon as the GUI loads now.

I did a factory default and same issue when trying to go through setups remote pair etc...

I have one of the first X5's released that required manual firmware update recently for the auto updates to take.

[dishuser]

Yes I've tried other HDMI cables,
I had the latest firmware version when the box boots the video is fine.

I was watching TV fine just hit home and problem started.
It gets garbled as soon as the GUI loads now.

I did a factory default and same issue when trying to go through setups remote pair etc...

I have one of the first X5's released that required manual firmware update recently for the auto updates to take.

I have the same one
but I use a hi-speed hdmi cable
if problem persists do a hard reset

[cheff]

I have the same one
but I use a hi-speed hdmi cable
if problem persists do a hard reset

I did a factory default with firmware on chip held in default button while powering on.
Box defaulted OK I get the pair remote screen same garbled video.

The video on Buzz start is fine.

[Emporium]

Worst case, send buzz customer service an email.


[email protected]

If the box is defective, they will take care of you.