Mag box will not connect to amarican internet

[marcel.crash]

i friend bought a Mag iptv box and it will not connect to the internet the box does not show and ip address he lives in Michigan USA . he brought it over to my place in Ontario Canada and it load up and works ok has a ip address and connects to the server .
he brings it back to Michigan and it will not load STB BLOCKED and there no ip address showing in the mag box .
he called his internet provider and they say all is ok and the mag iptv should work

he is using spectrum internet


we tried hard wire off the modem
we tried hoocking up a router hard wire to router
tried rebooting modem then mag box
tried rebooting modem , router then mag box

not working any ideas

[runamok]

Hope this helps.

Go into system settings and click (clear user data). Then go to network and make sure auto dhcp is set.Then reboot mag then check network for ip's.When setting up a mag on a server for the first time set it up where it will be used and never take some where else or you will get stb is blocked and on most iptv boxes.For that contact seller and have them give you a mac reset.Once confirmed setup server info.

[marcel.crash]

Hope this helps.

Go into system settings and click (clear user data). Then go to network and make sure auto dhcp is set.Then reboot mag then check network for ip's.When setting up a mag on a server for the first time set it up where it will be used and never take some where else or you will get stb is blocked and on most iptv boxes.For that contact seller and have them give you a mac reset.Once confirmed setup server info.

i bring my mag box to Mixico on vacation and it works there , and i sent a box to friend in New York and one in Illinois and the mag box works ok for them . so cant see how moving it to a diffident location will be a problem . but will try
Go into system settings and click (clear user data) and see if that helps thanks

[runamok]

I have had trouble with other boxes when changing locations.To fix stb blocked I had to contact reseller to reset.

[marcel.crash]

I have had trouble with other boxes when changing locations.To fix stb blocked I had to contact reseller to reset.
thanks i will do a iptv reset as well