Modem : Western digital MY NET N600

[havenlyskyhigh]

I would like to know anyone had WI-FI problem like me please info. some detail so I can find out
what wrong with modem.

My N600 dual band router it won't connected to any of my computer farther than 2 feed from the modem about month so....
I did reset to factory probably bout more than 20 times but it still won't solve the problem but it work landline and 2 feed
from the modem.

Anyone had experience with this symptom please give me some hands.

Thanks a lot.....

[Terryl]

Well a few questions, first how old is the router?

And did this all of a sudden start, did the WIFI just drop out or did it do this intermittently then stay like this?

If it all of a sudden did this, and you have reset it and unplugged it for a bit of time, then there is a good chance that the WIFI transmitter or receiver is dead, a new router would be needed.

If it did this on an intermittent on off type of problem then there could be a second WIFI device or cordless phone on the same WIFI channel, did you by or add something new to your location, do you live in a condo or apartment building?

If so then you may be able to change the WIFI channel on your router to a different one, this may solve the problem.

[havenlyskyhigh]

This router maybe almost 2years old it usually gave me speed and connected very good around the house or basement it better than my Arris. After I change the setup DHCP from then on my connection disappeared. I got signal strong but no connect
Whatever I did hard boot or factory reset it still can't get signal connect 3-5 feed way from the router. It acting some time month or so can't get it any better like B4.

[torpainter]

Have you phoned western digital support to see if they can help?

[havenlyskyhigh]

I did this morning but don't have enough time to get resolved yet will be contact them again soon. He tried have me out but I had no time I'm still at work.

[torpainter]

they are usually 24/7

[havenlyskyhigh]

ok let me try